Cancellation and Appointment Policy

ULA Facial Boutique reserves appointment time specifically for each client.

Advance notice allows us to offer the appointment to another client and maintain the level of service each appointment deserves.

By scheduling an appointment, you agree to this Cancellation and Appointment Policy.

1. Cancellations and Rescheduling

Please provide at least 24 hours’ notice when cancelling or rescheduling an appointment.

Appointments cancelled or rescheduled with less than 24 hours’ notice will be charged 50% of the scheduled service price.

2. No-Shows

Clients who do not attend a scheduled appointment and do not provide notice will be charged 50% of the scheduled service price.

An appointment may be considered a no-show when the client does not arrive and has not contacted ULA during the scheduled appointment period.

3. Late Arrivals

Please arrive on time for your appointment.

Clients who arrive late may receive a shortened service so that the next client’s appointment is not delayed. The full scheduled service price will still apply.

When a client arrives too late for the service to be performed safely, properly or effectively, the appointment may be cancelled and a fee equal to 50% of the scheduled service price may apply.

4. Deposits and Payment Cards

ULA may require a deposit, advance payment or valid payment card to reserve:

• Certain services;
• Extended appointments;
• Packages;
• Special events;
• Group appointments; or
• High-demand appointment times.

By providing payment information when booking, you authorize ULA to charge applicable cancellation or no-show fees in accordance with this policy.

5. Packages, Memberships and Prepaid Services

When an appointment is booked using a package, membership credit or prepaid service, a late cancellation or no-show may result in:

• A charge equal to 50% of the scheduled service price;
• A partial deduction from the package or prepaid balance; or
• A charge to the payment method on file.

The specific method used will depend on the type of package, membership or prepaid service.

6. Multiple Services and Group Appointments

Appointments involving multiple services, extended appointment times, private events, bridal parties or groups may require:

• A longer cancellation period;
• A deposit;
• Advance payment; or
• A separate written agreement.

Any different cancellation requirements will be communicated before the reservation is confirmed.

7. Illness and Emergencies

Please contact ULA as soon as possible when illness, an emergency or another unexpected circumstance affects your appointment.

Exceptional circumstances may be reviewed individually at ULA’s discretion.

Waiving a cancellation fee on one occasion does not waive this policy for future appointments.

Clients experiencing fever, contagious illness or symptoms that may create a health or safety concern should contact ULA before arriving.

8. Appointments Cancelled by ULA

ULA may cancel, shorten or reschedule an appointment because of:

• Staff illness;
• Severe weather;
• Emergencies;
• Equipment issues;
• Unsafe conditions; or
• Circumstances beyond our reasonable control.

Clients will not be charged a cancellation fee when ULA cancels an appointment.

Any applicable deposit will be transferred to the rescheduled appointment or refunded when appropriate.

ULA is not responsible for incidental expenses or losses resulting from an appointment change.

9. Completed Services and Refunds

Payments for services that have already been performed are generally nonrefundable.

Skincare and cosmetic results vary by individual. Dissatisfaction with a result does not automatically qualify a client for a refund.

Clients should contact ULA promptly with concerns so we can review the circumstances and discuss appropriate next steps.

This policy does not limit rights or remedies that cannot legally be waived.

10. How to Cancel or Reschedule

Appointments may be cancelled or rescheduled through the online-booking platform when that option is available or by contacting:

ULA Facial Boutique
Phone: 609-513-0343
Email: Ula@UlaFacialBoutique.com

A cancellation or rescheduling request is not confirmed until you receive acknowledgment from ULA Facial Boutique.